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Twilio SMS Integration Guide

This guide will help you set up your Twilio phone number to allow SMS messages to create incidents in Splunk On-Call.

In Splunk On-Call

Navigate to the Integrations Tab and under 3rd Party Integrations enable the Twilio Integration. Copy the API key to your clipboard for late.

Next, click on the API tab and make sure the API ID and KEY have been enabled.

In Twilio

First, you will need to purchase a Twilio phone number.

Once a number has been purchased in Twilio, the next step is to set up the SMS function.

Under Functions > Functions (Classic) > List, click “Add a New Function”. Name the Function Splunk-On-Call-SMS and name the path SpOC-SMS.

Under Configuration, the Event should be “Incoming Messages” and the code should be pasted from below:

NOTE: next to got.post be sure to replace the {VICTOROPS_TWILIO_SERVICE_API_KEY}/${ROUTING_KEY} 

const qs = require('qs');
const got = require('got');
const _ = require('lodash');

exports.handler = function(context, event, callback) {

var got = require('got');

let twiml = new Twilio.twiml.MessagingResponse();
twiml.message({ to: event.From }, 'Incident Created');

var alert = {
monitoring_tool: 'Twilio',
message_type: 'critical',
entity_display_name: `${event.Body}`,
state_message: `From ${event.From} -- ${event.Body}`,
entity_id: `${event.From}`


got.post(`https://alert.victorops.com/integrations/generic/20131114/alert/${VICTOROPS_TWILIO_SERVICE_API_KEY}/${ROUTING_KEY}`, {
body: alert,
headers: {
'accept': 'application/json',
'Content-Type': 'application/json'
json: true
}).then(function(response) {
callback(null, twiml);

}).catch(function(error) {

Save the Function.

Next, under Functions > Functions (Classic) > Configure check the box to Enable ACCOUNT_SID and AUTH_TOKEN. Then set up the Environment Variable and Dependencies.

NOTE: if you already have Live Call Routing set up with Environment Variables and Dependencies skip this step and keep your current configuration. 

Environment Variables:



xmldom 0.1.27
lodash 4.17.10
fs 0.0.1-security
twilio 3.6.3
got 9.6.0
util 0.11.0

Save the configuration.

Next, set up your phone number to be able to receive SMS messages. Under Messages, under Configure with select “Webhooks, TwiML, …”, under A message comes in select “Function”, under Service select”default”, and under Function Path select “/SpOC-SMS”.

Save the properties.

Test by sending an SMS to your Twilio phone number. Make sure whoever might get paged for the test is aware they will receive a test Splunk On-Call incident.

Updated on December 3, 2020

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