The Team Admin permission set is an Enterprise level feature and can be assigned to Splunk On-Call users on a per team basis. A User may be promoted to a Team Admin role from the Users list within a team. Once promoted to Team Admin, that User has permissions to manage all aspects of that team.
Getting Started
To get started, a user with the role of Global Admin will be required to create the first Team Admin on a team. To do this, navigate to the Users tab within a specific team. Click the pencil icon on the right-hand side to promote a User to a Team Admin.
You will then be asked to confirm that you want to promote this user to a Team Admin role. Click ‘Confirm’ to give this user Team Admin permissions. In the Users Table, the Team Admin role will display as “user”. In the column labeled “teams” a * next to the team name will indicate they are a team admin for that team.
As a Team Admin, a user has a higher level of permissions. They will be able to manage all scheduling aspects for the respective team, add users to their team, and schedule overrides. Team Admins can also promote other users to Team Admins. This allows teams to be more self-sufficient.
If you need to demote a Team Admin back to a User role, use the same pencil icon to the right of the users name. A pop up will appear confirming that you want to change this users permissions.
Note: We recommend you designate at least one Team Admin per team. This lightens the administrative tasks of Global Admins.
Converting Global Admins to Team Admins
By default, all Global Admins will have Team Admin permissions on every team. If you need to downgrade a Global Admin in your account to a Team Admin, the following steps are required:
1. Navigate to the Personal Profile for that person and change their Admin role to User.
2. Navigate to the Team where this User will be promoted to Team Admin.
Note: This user will need to be a member of that team to be promoted to Team Admin. Use the pencil icon on the right-hand side of the Users Table to promote that User to a Team Admin.
User Management
Adding Users to Orgs
Team Admins have the ability to add users to an org because we recognize the importance of being able to onboard new team members into Splunk On-Call.
Note: They can’t remove users from an Org.
Adding Users to Teams
Team Admins have permission to add and remove users on their teams.
Team Management
Rotations & Escalation Policies
Team Admins have permissions to create, modify, and delete rotations and escalation policies for their teams. Please reference these articles for help performing these actions:
Splunk On-Call Knowledge Base: Rotations
Splunk On-Call Knowledge Base: Escalation Policies
Team Creation
If a user is a Team Admin for at least one team, they have the ability to create new teams. When they create a new team, they’re automatically designated as a Team Admin for that team.
Scheduled Overrides
Create/Delete
Team Admins can manage Scheduled Overrides for members of their team(s). They can create/delete overrides for all users on their teams.
Assignment/Reset
Team Admins can only assign members of their teams to cover escalation policies that fall within their teams. If an override contains coverage requests for escalation policies outside of that Team Admin’s teams, the Team Admin won’t have access to assign a user to cover it. Team Admins can reset coverage for escalation policies in teams they’re Team Admins for or for any override they personally take.
Billing
Team Admins don’t have access to billing within Splunk On-Call. Global Admin is the only role with this access.
